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Terms & Conditions


Contract

A contract shall exist between Vert et Blanc and the client once receipt of deposit / payment in full has been received and Vert et Blanc has issued confirmation of booking. The contract is subject to French Law.


Cancellation:

By You:

More than 56 days prior to the start of your holiday loss of your deposit
56-29 days 50% of the value of your holiday
28-15 days 70% of the value of your holiday
Less than 15 days the full value of your holiday

By Us:

In the unlikely event that we should need to cancel your holiday we will either provide you with a full refund or rebook your holiday for an additional date refunding you any difference in price


Holiday Duration

Unless otherwise agreed by special arrangements all holidays run from Saturday to Saturday. Your rooms will be ready of occupation from 4pm and you will be expected to vacate your room by 11.00am on your date of departure


Special Requirements

  • Should you have any special requirements, dietary or other, please advise Vert et Blanc at the time of making your booking we will do our utmost to fulfil your requirements. Written confirmation will be provided confirming our ability to comply with your wishes, only at the stage of written confirmation will they form part of our contract with you.


Insurance

You will be expected to take out relevant holiday insurance cover for all members of your party for the duration of your stay with us this should include your possession, health insurance, ski Insurance and off piste insurance if appropriate.


General

  • Unless you have booked the chalet completely, other guests may be staying at the chalet at the same time
  • It is expected that all guests will behave in a reasonable manner, allowing all guest to enjoy their stay with us, should any guests behaviour be deemed as unsociable, or abusive to ourselves or other guest we reserve the right to cancel the remainder of their holiday without any further Contractual obligations to ourselves
  • Should any client damage any property belonging to Vert et Blanc reserve the right to claim back from the client costs or charges incurred to repair the damage wither caused accidentally or not
  • For the comfort of all guests the chalet operates a no smoking policy, however should you book the full chalet, smoking is permitted only in the sitting room.

     

Skiing

We are neither insured or qualified to instruct or guide parties, if you ski with any representative of our company you do so at your own risk, we will not take responsibility for any injuries however caused. At all times clients must use their own judgement based upon their ability. We recommend the use of a qualified mountain guide for off piste skiing.


Resort Vehicles

The chalet vehicles are a gratuitous service provided to our clients, every endeavour will be made to insure the continued running of these vehicles, however in the event of break down, illness or bad weather this cannot be guaranteed and Vert et Blanc will be under no obligation to provide free alternative transport. Clients travelling in Vert et Blanc vehicles do so at their own risk. Parents are asked to supply and fit car seats for small children where required.


Amendments to Requirements

Should you have any amendments to your requirements please advise in writing as soon as possible, any reduction in numbers will be treated in line with our cancellation policy. We will confirm the new arrangements to you in writing as soon as possible.


Complaints

  • The enjoyment of your holiday is of paramount importance to us, therefore should you have any complaints please advise us immediately and we will do our utmost to resolve the complaint there and then. Any complaint that we do not manage to resolve immediately should be put in writing to Chalet Vert et Blanc 997 Route des Praz, Chamonix 74400 Mont Blanc France within 28 days of the end of your holiday.
Vertetblanc support the Cystinosis Foundation UK. Cystinosis is a metabolic disease affecting both children & adults. The Foundation is dedicated to supporting and working with cystinosis sufferers & their families, rasing funds for medial research and promoting awareness of the disease. www.cystinosis.org.uk